FAQ
Frequently Asked Questions (FAQ)
Orders & Accounts
Q: Do I need an account to place an order?
A: Yes, you need to create an account to checkout. Your account helps you track orders, save shipping info, and manage your preferences.
Q: Can I update my account information?
A: Yes, log in to your account and update your details anytime. Make sure your email and shipping address are accurate to avoid delays.
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Payments
Q: What payment methods do you accept?
A: We accept [list your payment providers, e.g., Visa, Mastercard, PayPal, Stripe, Wix Payments].
Q: Is my payment information secure?
A: Yes! All payments are processed through secure third-party providers. We do not store your full credit card details on our servers.
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Shipping
Q: Where do you ship?
A: We currently ship only within the United States.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and chosen shipping method.
Q: How long will it take to receive my order?
A: Orders are typically processed within 3 business days. Delivery time varies by location and carrier.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive an email with tracking information.
Q: What if my package is lost, stolen, or damaged?
A: Contact us at makersandvapors@gmail.com within 15 days for damaged packages. For lost or stolen packages marked “delivered” by the carrier, customers should file a claim directly with the carrier. If the issue was our error, we’ll resolve it.
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Returns & Refunds
Q: Can I return an item?
A: All sales are final. We only accept returns or issue refunds if:
• The item is defective,
• The item was damaged during shipment, or
• We made an error fulfilling your order.
Q: How do I request a return or refund?
A: Contact us at makersandvapors@gmail.com within 15 days of delivery with your order number and details. Our team will guide you through the process.
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Products
Q: Are product colors and sizes accurate?
A: We strive for accuracy, but device screens and photography may cause slight variations in color or size.
Q: Are your products suitable for children?
A: Our products are designed for all ages, but some items may have age-specific recommendations. Please check individual product descriptions for details.
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Customer Support
Q: How can I contact you?
A: You can reach us at:
📧 Email: makersandvapors@gmail.com
📞 Phone: 912-673-7449
📍 Address: 2475 Village Dr, Suite 102, Kingsland, GA 31548